Samsung ML-3470 User Manual

Also see for ML-3470: User guide

Contents

9.13 < Troubleshooting>Common Windows problemsNoteRefer to Microsoft Windows 2000/XP/2003 User’s Guide thatcame with your PC for further information on Windows errormessages.CurlIf the printed paper is curled or paper does notfeed into the printer:• Turn over the stack of paper in the tray. Also tryrotating the paper 180° in the tray.• Try printing to rear cover.An unknownimagerepetitivelyappears on anext few sheetsor loose toner,light print, orcontaminationoccurs.Your printer is probably being used at an altitudeof 1,000 m (3,281 ft) or above.The high altitude may affect the print quality suchas loose toner or light imaging. You can set thisoption through Printer Settings Utility or Printertab in printer driver's properties. See page 1.5.Condition Suggested solutions“File in Use”message appearsduring installation.Exit all software applications. Remove allsoftware from the StartUp Group, then restartWindows. Reinstall the printer driver.“Error Writing toLPTx” messageappears.• Ensure that the cables are connectedcorrectly, the printer is on.• If bi-directional communication is not turnedon in the driver, it will also cause thismessage.“General ProtectionFault”, “ExceptionOE”, “Spool32”, or“Illegal Operation”messages appear.Close all other applications, reboot Windowsand try printing again.“Fail To Print,” “Aprinter timeout erroroccurred,”messages appear.These messages may appear during printing.Just keep waiting until the printer finishesprinting. If the message appears in standbymode or after printing has been completed,check the connection and/or whether an errorhas occurred.Condition Suggested solutions Common PostScript problemsThe following situations are PostScript language specific and may occurwhen several printer languages are being used.NoteTo receive a printed or screen displayed message whenPostScript errors occur, open the Print Options window andclick the desired selection next to the PostScript errors section.Condition Possible cause Suggested solutionsPostScript filecan not beprinted.The PostScriptdriver may notbe installedcorrectly.• Print a configuration pageand verify that the PostScriptversion is available forprinting.• Install the PostScript driver.• If problem consists, contact aservice representative.“Limit CheckError” messageappears.The print jobwas toocomplex.You might need to reduce thecomplexity of the page or installmore memory.A PostScripterror pageprints.Print job maynot bePostScript.Make sure that the print job is aPostScript job. Check to seewhether the softwareapplication expected a setup orPostScript header file to be sentto the printer.The optionaltray 2 is notselected in thedriver.The printerdriver has notbeenconfigured torecognize theoptional tray 2.Open the PostScript driverproperties, select the DeviceSettings tab, and set the Tray2option of the InstallableOptions section to Installed.When print adocument inMacintosh withAcrobat Reader6.0 or higher,colors printincorrectly.The resolutionsetting in theprinter drivermay not bematched withthat in AcrobatReader.Make sure that the resolutionsetting in your printer drivermatches that in AcrobatReader.