Samsung OFFICESERV 100 Series System Administration & Special Features Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

CALLING THE SYSTEM OPERATORAny station that dials 0 will ring its assigned operator. (If tenant service is used,each tenant may have a different operator or operator group.) Calls to the systemor tenant operator are easily identified because the CALL key will have a fast flash-ing red light. Station users will never receive a busy signal when they dial 0 or theoperator group number. The calls will continue ringing in queue until answered.NETWORKING: When 2 or more systems are networked a single station oroperator group may receive all calls to a single operator. (Please consult with yourservice company if required).OPERATOR RECALLSTransferred calls that go unanswered will recall to the station that originated thetransfer. Should the station that originated the transfer not answer the recall, thecall will be sent to the operator as a transfer recall.A call left on hold will recall the station that put it on hold. If the hold recall is unan-swered at the station that originated the hold, the call is sent to the operator.Both types of recalls will ring and have a slow flashing amber light on the LINE keyor CALL key.NETWORKING: When 2 or more systems are networked a single station oroperator group may receive all recalls to a single operator. (Please consult withyour service company if required).EXECUTIVE BARGE-INIf you want to break into another conversation, you must be allowed to barge-inand the other station and trunk must not be secure.• Dial the desired extension or trunk number and listen for the busy signal.• Press the BARGE button and begin speaking after the tone.• Hang up when you are finished.The system can be set for one of the three following barge-in options:• No barge-in allowed• Barge-in with intrusion tone• Barge-in without intrusion tone (service observing)3 4When the second or third option is selected the barger will take priority over theline. This means unless you (barger) hang up first, the station or line you bargedinto will still be connected to you when the station you barged into hangs up.When the third option is selected, the station that barges-in can monitor the con-versation and no warning tone or display will be sent to the station being moni-tored.The handset transmitter and keyset microphone are disabled.The party thatoriginated the barge-in may join the conversation by pressing the MUTE buttonon the keyset. Your service company must program these options for you.WARNINGBarge-in without tone may violate state or federal laws concerning theright to privacy. Samsung Telecommunications America is in no wayresponsible for the possible misuse of this feature.WALKING CLASS OF SERVICEYou can change a restricted station’s class of service to the same class as your sta-tion, allowing you to make calls or use features that would otherwise be restrictedfrom that station.• Lift the handset or press the SPK or the MONITOR key.• Dial 59 and then your extension number.• Dial your station passcode and receive internal dial tone.• Dial an access code and then the telephone number—OR—use the desiredfeature as usual.• Hang up. The station will be returned to its restricted status.NOTE: The default station passcode 1234 cannot be used.IN/OUT OF GROUPAny station assigned to a station group can remove itself from that group andthen reenter the group at a later time.When out of the group, a station can receivecalls to its extension number but not to the group.The number of groups available to choose from may vary depending on yourOfficeServ 100 or OfficeServ 500 or OfficeServ 7000 Series system type:OfficeServ 500 40 Groups& OfficeServ 7200 (500 through 539) or (5000 through 5039 depending if yoursystem is setup for 4 digits numbering plan)OfficeServ 500 L 80 Groups& OfficeServ 7400 (500 through 579) or (5000 though 5079 depending if yoursystem is setup for 4 digits numbering plan)