Samsung OFFICESERV 100 Series System Administration & Special Features Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

OfficeServ 100 20 Groups(500 through 519) these can be changed to 4 digits ifrequired.To create a backup or relief operator position, assign the main operator and one ormore backup individuals to the operator group. All but the main operator shouldbe out of the group.When it is necessary to use a backup operator, put the desiredbackup station in the group and remove the main operator. When incoming calltraffic is heavy, you can have another station put itself in the operator group alongwith the main operator to handle the extra call load.If the station does not have an IN/OUT key:• Lift the handset and dial the feature access code _________________.• Dial the group number.• Dial 0 to be out of the group or dial 1 to be in the group.• Receive confirmation tone and hang up.If the station has an IN/OUT key:• Press the IN/OUT key. It will light red when the station is in the group.• Press the IN/OUT key again. The light is off when the station is out of thegroup.NOTE: A station can be in more than one group.DIRECT INWARD SYSTEM ACCESS (DISA)From outside of the office, selected individuals can call into the OfficeServ 100 orOfficeServ 500 or OfficeServ 7000 Series system on special DISA line(s). A securitycode must be entered to gain access. Once these individuals are in the system,they can make outside calls using the office lines or call stations within the system.Individuals who will use DISA must have their stations assigned for DISA accessand must change their station passcodes. The default passcode 1234 cannot beused.• Call in on the DISA line from any phone with tone dialing.• You will hear a dial tone. Dial your security code (your extension numberplus your station passcode).• If you are allowed access, you will receive a dial tone.• Dial any line access code, receive outside dial tone and then dial a tele-phone number OR dial any extension number to call a station in the sys-tem.• To make another call, press Q, receive dial tone and dial another number.• Press # and hang up when finished.5 6NOTE: Outgoing DISA calls are controlled by the dialing class of the station identi-fied by the security code.The DISA line must have disconnect supervision from thecentral office. Insist that this service is verified by your installation/service company.DISA SECURITYA common practice among hackers is to repeatedly dial a known DISA accessnumber (usually with a computer) and try a different passcode each time. Thehacker hopes to eventually chance upon the correct passcode and thus gainaccess to your system. The OfficeServ 100, OfficeServ 500, and OfficeServ 7000Series security feature counts the number of sequential incorrect passcodeattempts. If a certain number is reached, DISA is disabled and the system sends analarm to designated display stations. The number of passcode attempts and thedisable duration are both programmable. In addition, the OfficeServ 100,OfficeServ 500, and OfficeServ 7000 systems will print an SMDR record (a cus-tomer-provided printer is required) each time an incorrect passcode is entered.The DISA alarm will ring for a programmable time before canceling the ringing;however, the DISA alarm display will remain until the alarm is cleared. To clear theDISA alarm, follow the following procedure:• Lift the handset and dial 58.• Enter the DISA alarm passcode (see your service company).• Replace the handset.WARNINGAs it is impossible to prevent unauthorized access to your telephone sys-tem by hackers, we suggest that you do not turn the DISA feature on unlessyou intend to use it. If you do use this feature, it is good practice to fre-quently change passcodes and periodically review your telephone recordsfor unauthorized use.FORCED ACCOUNT CODESVERIFIEDWhen set for this option the user must enter an account code for all outgoing calls.The account code entered will be verified from a system list. Forced verified codescan contain the digits 0~9.OfficeServ 500 999 entriesOfficeServ 100 500 entriesOfficeServ 7000 Series 999 entries