English - 27Configuring the Support Menu¦Self Diagnosis❑Picture TestIf you think you have a picture problem, perform the picture test.Check the color pattern on the screen to see if the problem stillexists.yes● : If the test pattern does not appear or there is noise inthe test pattern, select yes. There may be a problem with theTV. Contact Samsung’s call center for assistance.No● : If the test pattern is properly displayed, select No. Theremay be a problem with your external equipment. Pleasecheck your connections. If the problem still persists, refer tothe external device’s user manual.Sound TestIf you think you have a sound problem, please perform the sound test. You can check the sound byplaying a built-in melody sound through the TV. ‘Does the problem still exist with this sound test?’appears on the screen.If you hear no sound from the TV’s speakers, before performing the sound test, make sureNSpeaker Select is set to TV speaker in the Sound menu.The melody will be heard during the test even ifN Speaker Select is set to External Speaker orthe sound is muted by pressing the MUTE button.yes● : If during the sound test you can hear sound only from one speaker or not at all, select yes.There may be a problem with the TV. Contact Samsung’s call center for assistance.No● : If you can hear sound from the speakers, select No. There may be a problem with yourexternal equipment. Please check your connections. If the problem still persists, refer to theexternal device’s user manual.Signal Strength (digital channels only)Unlike analog channels, which can vary in reception quality from ‘snowy’ to clear, digital (HDTV)channels have either perfect reception quality or you will not receive them at all. So, unlike analogchannels, you cannot fine tune a digital channel. You can, however, adjust your antenna to improvethe reception of available digital channels.If the signal strength meter indicates that the signal is weak, physically adjust your antenna toNincrease the signal strength. Continue to adjust the antenna until you find the best position withthe strongest signal.Software UpgradeSamsung may offer upgrades for TV’s firmware in the future.Please visit Samsung.com or contact the Samsung call centerat 1-800-SAMSUNG (726-7864) to receive information aboutdownloading upgrades and using a USB drive. Upgrades willbe possible by connecting a USB drive to the SERVICE portlocated on your TV.Insert a USB drive containing the firmware upgrade into theNSERVICE port on the TV.Please be careful to not disconnect the power or removeNthe USB drive while upgrades are being applied. The TVwill turn off and turn on automatically after completing thefirmware upgrade. Please check the firmware version after the upgrades are complete. Whensoftware is upgraded, video and audio settings you have made will return to their default (factory)settings. We recommend you write down your settings so that you can easily reset them after theupgrade.AV IN- AUDIO -R L VIDEOHDMI INDIGITALAUDIO OUT(OPTICAL)DVI-D IN PC IN ANT INANT INCOMPONENT IN- AUDIO -R L PR PB YSERVICEHDMI/PC/DVI-DAUDIO INAV IN- AUDIO -R L VIDEOHDMI INDVI-D IN PC INANT INANT INCOMPONENT IN- AUDIO -R L PR PB YHDMI/PC/DVI-DAUDIO INDIGITALAUDIO OUT(OPTICAL)AV IN- AUDIO -R L VIDEOHDMI INDVI-D IN PC INANT INANT INANT INANT INCOMPONENT IN- AUDIO -R L PPRR PPB YHDMI/PC/DVI-DAUDIO INDIGITALAUDIO OUT(OPTICAL)USB driveSelf Diagnosis ►Software UpgradeHD Connection GuideContact SamsungSupport