11.14 < Troubleshooting>The paper keepsjamming.• There is too much paper in the tray. Removeexcess paper from the tray. If you are printingon special materials, use the multi-purposetray.• An incorrect type of paper is being used. Useonly paper that meets the specificationsrequired by the machine. (Page 4.3)• There may be debris inside the machine.Open the front cover and remove the debris.• If an original does not feed into the machine,the DADF rubber pad may need to bereplaced. Contact a service representative.Transparenciesstick together inthe paper exit.Use only transparencies specifically designedfor laser printers. Remove each transparency asit exits from the machine.Envelopes skewor fail to feedcorrectly.Ensure that the paper guides are against bothsides of the envelopes.Condition Suggested solutions Printing problemsCondition Possible cause Suggested solutionsThemachinedoes notprint.The machine is notreceiving power.Check the power cordconnections. Check thepower switch and the powersource.The machine is notselected as thedefault printer.Select Samsung SCX-6x45Series PCL 6 or SamsungSCX-6x45 Series PS as yourdefault printer in yourWindows.Check the machine for the following:• The side cover is not closed. Close the side cover.• Paper is jammed. Clear the paper jam. (Page 11.2)• No paper is loaded. Load paper. (Page 4.5)• The toner cartridge or the drum cartridge is notinstalled. Install the toner cartridge or the drumcartridge.If a system error occurs, contact your servicerepresentative.The connection cablebetween thecomputer and themachine is notconnected properly.Disconnect the printer cableand reconnect it.The connection cablebetween thecomputer and themachine is defective.If possible, attach the cableto another computer that isworking properly and print ajob. You can also try using adifferent printer cable.The port setting isincorrect.Check the Windows printersetting to make sure that theprint job is sent to the correctport. If the computer hasmore than one port, makesure that the machine isattached to the correct one.The machine may beconfiguredincorrectly.Check the printer propertiesto ensure that all of the printsettings are correct.The printer drivermay be incorrectlyinstalled.Repair the printer software.See Software section.The machine ismalfunctioning.Check the display messageon the control panel to see ifthe machine is indicating asystem error. Contact aservice representative.
