Appendixes 140Before contacting a service centerSituation Suggested remediesThe TV does notdisplay your photos• Make sure that the camera is correctlyconnected to the TV with the A/V cable.• Make sure that your memory cardcontains photos.Your computer doesnot recognize yourcamera• Make sure that the USB cable isconnected correctly.• Make sure that your camera is switchedon.• Make sure that you are using a supportedoperating system.Your computerdisconnects thecamera whiletransferring filesThe file transmission may be interrupted bystatic electricity. Disconnect the USB cableand connect it again.Your computer cannotplay videosVideos may not play on some video playerprograms. To play video files captured withyour camera, install and use the Intelli-studioprogram on your computer. (p. 93)Situation Suggested remediesIntelli-studio is notfunctioning properly• End Intelli-studio and restart the program.• You cannot use Intelli-studio onMacintosh computers.• Make sure that PC Software is set toOn in the settings menu. (p. 123)• Depending on your computer'sspecifications and environment, theprogram may not launch automatically. Inthis case, click Start All Programs SAMSUNG Intelli-studio Intelli-studio on your computer.Your TV or computercannot display photosand videos that arestored on an SDXCmemory card.SDXC memory cards use the exFAT filesystem. Ensure that the external device iscompatible with the exFAT file system beforeconnecting the camera to the device.Your computer doesnot recognize an SDXCmemory card.SDXC memory cards use the exFAT filesystem. To use SDXC memory cards ona Windows XP computer, download andupdate the exFAT file system driver from theMicrosoft website.
