Appendix A: Troubleshooting A–95Paper ProblemsTable A - 2. Paper/Printing Corrective ActionThe paper holes are widerthan normal after passingthrough the tractors.Horizontal paper tension is tootight.Unlock and readjust the tractorsso that the paper holes line upevenly with the tractor pins.Printed characters on heavy-weight or multi-part paperare smeared.The Print Gap is too tight. Increase the Print Gap by usingthe “+” Print Gap key or rerun aprint gap operation using theDetect parameter (OperatorMenu => Print Gap => Detect).The printed characters aretoo light.The Print Gap is too loose orthe ribbon is worn out.Decrease the Print Gap by usingthe “-” Print Gap key or rerun aprint gap operation using theDetect parameter (OperatorMenu => Print Gap => Detect).If this does not correct theproblem, replace the ribboncartridge with a new one.The printed characters areshaky.The Print Gap is not setcorrectly.Adjust the Print Gap by using the“+” or “-” Print Gap keys orrerun a print gap operationusing the Detect parameter(Operator Menu => Print Gap =>Detect).The paper comes out of thetractors or the paper tears atthe right or left holes alongthe edges.(1) The horizontal papertension is incorrect.(1) Unlock and readjust theright tractor so the paper holesline up evenly with the tractorpins.(2) Increase the Print Gap byusing the “+” Print Gap key orrerun a print gap operationusing the Detect parameter(Operator Menu => Print Gap =>Detect).Problem Cause Corrective Action(2) The Print Gap is too tight.
