37Remove unrelated software and driversThe presence of drivers for other FireWire devices and other audiodevices, even though they are not actively connected, may be acause of system trouble. Consider stripping down your computer tobe solely music-oriented. A Computer that has seen manygenerations of audio interface may need to have its OS cleanlyreinstalled to work reliably.Optimize for speed to reduce audio problemsTASCAM recommends optimizing your OS installation for bestpossible audio application performance. Websites such aswww.musicXP.net have useful information.Contacting TASCAM Customer SupportCheck on the www.tascam.com website for the Customer Supportcenter nearest to you.Have the following information on hand when calling.• What Operating System and version are you running?• Did you successfully install the IF-FW/DM MKII into yourmixer?• Did you successfully install the drivers?• Is the FireWire connection on your computer built in, i.e.part of the motherboard, or is it on an optional PCI orPCMCIA card?• Are there any other FireWire devices attached?• What DAW software are you using?