299660 & 11260 Fire Deck Coal-Fired OvenInstallation and Operation ManualAn ongoing program of product improvement may require us to changespecifications without notice. FD-9660-CL, FD-11260-CL,Revised November 2015. Doc no: M0044.03info@woodstone-corp.com or visit woodstone-corp.comWood Stone Corporation1801 W. Bakerview Rd.Bellingham, WA 98226 USAToll Free 800.988.8103Tel 360.650.1111Fax 360.650.1166TROUBLESHOOTING GUIDEPlenum fan on coal-fired�models does not work1. Make sure the fan is turned ON�2. Make sure the Ash Chute is empty�Underfloor Infrared (IR) Burner did not fire when the floor temperature droppedbelow the Hearth Set Point� Contact Wood Stone for assistance�Hearth temperature is above the Hearth Set Point�Please contact Wood Stone at 1.800.988.8103 should service be necessary or if you have any questions about your oven.Our service hours are 8am to 4:30pm Pacific Time. Follow the recorded instructions for Emergency Service if you requireassistance during non-business hours. A Wood Stone technician will promptly respond to your call.“Chec” display on Controller�SYMPTOM PROBABLE CAUSE/SOLUTIONController will not turn on� 1. Incoming power to oven turned off� Check circuit breaker for circuitsupplying the oven� Check that any wall switches external to the oven thatcontrol oven power are turned on� Check that any interlocks external to theoven are turned on�2. If Controller still does not turn on, please contact Wood Stone for assistance�Radiant Flame Burner(s) do not light� 1. Gas not reaching the oven� Check that gas valve is turned all the way on�2. Debris in burner� Burner may require cleaning� Contact Wood Stone forassistance�3. Damaged igniter or gas valve� Contact Wood Stone for assistance�If the oven is being started for the first time:- Has all air been bled from the gas line?- Is the switch on the SV-2, and, depending on configuration,SV-3 valve in the ON position?NOTE: Valve(s) are located beneath the oven at the rear, towards the side wherethe Radiant Burner is located�Underfloor Infrared (IR) Burner is notrunning� Hearth Heat light is off�