O v e r v i e wC h a p t e r 7 : T r o u b l e s h o o t i n gv 7-3— SeriousPrinter is operational but production capability isseriously degraded– inability of a major application (job) to run– failure requires frequent operational intervention tomaintain productivity– non-critical integrity defect— ModeratePrinter is operational, but production capability isreduced– a non-critical application (job) can not be printed– continuing, but infrequent failure requiringoperational intervention– a non-critical product feature or function does notwork• If any special conditions have occurred:— New application (job) being run?— Did application run correctly before?— Have there been any modifications to the application(job)?— Have there been any modifications to the hostsystem?— Has service been performed recently on the printer?— Does application (job) print properly on anotherprinter (either Xerox or other type which supportssame emulation)?WUG-CH07 Page 3 Black,Red Wednesday, January 25, 1995 3:45 PM
