90 Phaser 6200 Color Laser Printer - Service ManualMedia Jams and the Paper PathMedia-based problems1. Check that the correct type of media is being used; for the correct media types andweights, see "Printer Specifications" on page 10. The customer should be using aquality laser printer paper. The printer may have trouble picking slick-finish paper.2. Only Phaser 6200 transparency film can be used in this printer.3. Inspect the paper for bent, torn, or folded corners.4. Ensure that the correct media type is set in the front panel.5. Ensure that the paper guides are set correctly.6. Ensure that the media is a supported type for the tray. See ìMedia and TraySpecificationsî on page 14, for the correct media types, sizes and weights for eachtray.7. Load a fresh ream of paper in the tray.Multiple-sheet pick1. Ensure that the paper is in good condition and appropriate for a laser printer;quality office laser printer paper works best.2. Ensure that the printer is printing within its environmental specifications by usingthe built-in service diagnostics temperature/humidiy test.3. Remove the tray and ensure the paper is correctly loaded, the guides are securelyagainst the paper and the tray has not been over filled.4. Try loading paper from a fresh ream, fan the paper, and then insert into the tray orflip existing paper over.5. Check the trayís retard roller for damage.6. Clean the pick rollers with a clean, dry, lint-free wipe.7. Replace the paper pick rollers.8. Replace the paper tray.Mis-pick1. Check that the correct type of media is being used.2. Ensure that the tray has not been over filled.3. Try loading paper from a fresh ream, fan the paper, and then insert into the tray orflip existing paper over.4. Clean the pick rollers with a clean, dry, lint-free wipe.5. Troubleshoot the paper pick roller assembly.Skewed imageThe image area is not parallel with the sides of the page but the printer neither jamsnor displays an error code.1. Remove the tray and ensure the paper guides are set correctly.2. Check that the correct type of media is being used.3. Ensure that the tray has not been over filled. (Skewed images are a common defectwhen the MPT is filled too high.)4. Verify the paper pick rollers are installed correctly.5. Clean the pick rollers with a clean, dry, lint-free wipe.6. Troubleshoot the paper pick roller assembly.
