Error Messages and Codes 17Error Messages and CodesThis section covers troubleshooting procedures for the Phaser 6200 Color LaserPrinterís front panel error messages and codes. Only jams and fatal errors willproduce an associated numeric code. Error messages and codes are generally specific,making it important that service personnel and users record errors exactly whenreporting problems with the printer. Any code associated with an error message orjam can be viewed by pressing the INFO key and scrolling to the bottom of the helptext displayed on the front panel.Some procedures require running service diagnostic test functions to verify a specificprinter part is operating correctly. For information on Service Diagnostics and allinternal printer test functions, see the table "Service Diagnostics" on page 23To troubleshoot problems, such as start up and power on, media, paper path,print-quality or image problems, and electrical failures not associated with a frontpanel message or code, refer to the section "Troubleshooting" on page 81.If an error message or code is not visible on the front panel, the usage profile reportand fault history list errors reported by the printer.When an error first occurs, record the error message and code then cycle power to theprinter to see if the error recurs. These can be accessed one of three ways:Accessing Fault History1. Print (if possible) the Usage Profile Report Log from the printerís front panelSupport Menu. The fault history will be detailed in this report log.2. View the printerís fault history on the front panel.a. Go to Support Menu --> Service Tools --> Fault History.3. If the printer is connected to a network and has a TCP/IP address, view theprinterís web page using a web browser.a. Open a web browser.b. Enter the printerís IP address as the URL.c. Select the Troubleshoot link and the fault history will be displayed.
