92 Phaser 6200 Color Laser Printer - Service ManualOperating System and ApplicationProblemsPrint an internal test print from the printerís front panel to ensure the problem is notprinter related. See ìUsing the Print Engine Only Test Printî on page 96Troubleshooting tips and more information are also available on the Xerox web siteat: www.xerox.com/officeprinting/support.Macintosh printing problemsImage never printsPrinter acts as if it is receiving data, but nothing comes out of the printer or it goesback to ìReadyî mode without printing. The most likely cause is a PostScript erroroccurred in the printer.1. Power cycle the printer and try printing again.2. Make sure that the correct Phaser 6200 printer icon was selected in the Chooser.Try printing the job again.3. In the Chooser or the print dialog, switch background printing to off. Try printingthe job again.4. If the error returns, turn ON the PostScript error handler through the front panelPostScript Error Info in the Support menu, or CWIS and print the document again.Take note of the information on the error page that just printed.5. Select the appropriate Phaser 6200 PPD with the LaserWriter Driver orapplication. Not selecting the appropriate PPD can cause PostScript errors.6. Select a different document from the application and try to print. If the PostScripterror does not occur, then the original document may be causing the problem.Image prints in black-and-white1. Ensure the driver setting for TekColor tab is not set to ìBlack & Whiteî.Image is rotated 90 degrees1. In the application's Page Setup, make sure that the image is selected to print in portraitor landscape orientation to match the document. Also, ensure the selected paper size iscorrect.Windows printing problemsImage never prints1. Try printing a test page from the printer driverís properties dialog box.2. Try printing from another application.3. Try printing to another printer.4. Try printing from another computer.5. If the error returns, turn ON the PostScript error handler through the front panelPostScript Error Info in the Support menu, or CWIS and print the document again.Take note of the information on the error page that just printed.
