Troubleshooting 91Damaged printsThe printed page exits the printer either wrinkled, creased, or torn. The printerneither jams nor displays an error code.1. Stop the page at various points in the paper path to determine where the mediabecomes damaged. See ìPaper Path Routeî on page 315 for more information.2. Try using the next heaviest type of paper. For more information print the PaperTips Page from the printerís Printable Pages Menu.3. Feed paper through the printer from each of the available trays. Is the paperdamaged when fed out of one tray but not when fed out of the others? If so, inspectthe tray for damage, ensure that the media guides are set correctly and verify thatthe proper media is being used.4. Feed paper from the MPT. Is the paper damaged when fed out of MPT? Inspectthe MPT for debris or obviously broken components that could be damaging thepaper as it feeds out of the assembly and into the printer.5. Inspect the paper tray for debris or broken components.Fuser jams1. Ensure the paper is in good condition and is the correct type for the printer. SeeìMedia and Tray Specificationsî on page 14 for the correct media types, sizes andweights for each tray.2. Ensure only Phaser 6200 Transparency film is being used.3. Check that the printer is operating within its environmental specifications.4. Ensure that the loaded media matches the front panel settings.5. Are the margins on the page greater than 5 mm?6. Check the Fuser area for debris.7. Visually inspect the Fuser baffle for burrs.8. Test the fuser motor using service diagnostics.9. See ìJam at Fuser Jam Fî on page 31 for troubleshooting Fuser Jams.Exit jams1. Ensure the paper is in good condition and is the correct type for the printer. SeeìMedia and Tray Specificationsî on page 14 for the correct media types, sizes andweights for each tray.2. Ensure the printer is within its operating environmental specifications.3. Ensure that the loaded media matches the front panel settings.4. Is the jam caused by a heavy, stiff paper being used for two-sided printing? Insuch cases, a lighter grade of paper should be used, see the printerís Paper TipsPage.5. Clean all exit locations in the Fuser and the Assembly, Chute Exit with a clean,dry, lint-free wipe, if debris is visible.6. Does the Exit Roller turn? Test the Duplex Motor using service diagnostics. Forinformation on service diagnostics, see "Service Diagnostics" on page 23.7. See ìJam at Duplex Jam Dî on page 33 for troubleshooting duplex jams if theDuplex Motor test fails.
