System Guide TroubleshootingCommon Controller 9-11Restart DocuSP software without rebootingIf [Exit] is accidentally selected from the Xerox software, performthe following to start the software without rebooting thecontroller:Open a terminal window and enter the following:.openwin-initProductivity and performance problemsIf a job takes longer to process than anticipated and aperformance problem is suspected, perform the following tocheck the system:1. Check the job status in the Job Manager window.2. If the job status is Hold, select [Release] to process the job.3. If the job is Ripping, check the performance meter. If the CPUactivity is high, the decomposer is working. If this is not true,restart the DocuSP software.4. Submit the job to a draft printer to determine if the master isvalid.5. Check the time on the decomposer that is working on the job.For example, if the job is a PostScript job, type the followingin a Terminal Window:ps -ae|grep ps_cdfThe system will return a time value along with the process IDof the PostScript decomposers that are running. Wait, thenrepeat the command. If the time displayed is increasing, thenthe job is Ripping.For a PCL job, type:ps -ae|grep pcl_cdfFor a TIFF job, type:ps -ae|grep tiff_cdf6. If problems still persist, contact the Customer Support Center.Problems when saving a jobIf a job was submitted from a client with a save destination, but isnot saved, perform the following:
