Fault CodesXerox CopyCentre/WorkCentre 118 User Guide 185Fault CodesWhen a fault occurs, the screen displays a message on how to clear the fault.Some faults indicate customer maintenance, while others require the attention of theKey Operator. The following table represents some of the fault codes and theircorresponding corrective actions. These may display in the [Error Information]available in the Machine Status mode.Envelope jams • Refer to Paper Jams on page 172 forprocedures.• The envelope can only be loaded in Tray 5(bypass tray).Cannot store a document when using[Doc.for Polling] due to full memory.• Cancel the operation and try again afteradditional memory becomes availablefrom deleting and printing the stored job.The fax communication finishes with an errormessage.• Press the button andselect the [Error Information] to check theerror status.• Refer to Fault Codes on page 185.The machine will not answer incoming calls. • Select [Auto Receive] on the [FaxReceiving] Mode screen.• Refer to Fax Receiving Mode onpage 153.The machine answers calls, but will notaccept incoming data.• If the job contains several diagrams, themachine may not have enough memory.• Clear memory by printing then deleting thestored data.An image is reduced on a fax transmission. • Check the original size of the documents.Documents may be reduced based on thepaper specification at the receivingmachine.Received fax and report documents will notprint.• Check the Received Settings in the Faxfeatures. The received data is set to print apaper loaded in the non-use tray.• Refer to Receive Settings on page 149.Symptom RecommendationCode Description and Corrective Action00xxxx Reload and send the document again or the remote machine sent apolling request when it should have sent a document. Ask the otherparty to set the document on their machine and send it to your machine.
