Xerox DOCUSP 50.XX User Manual
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User Guide 114 How do I request Xerox support?When you want to request assistance from Xerox Support, youcan call the Xerox Support Hotline through standard supportprocedures. If Xerox Hotline support is unable to immediatelyresolve your issue or concern, you will be asked to click the[Home: Support Access] link to enable remote desktop sharing.Desktop sharing enables Xerox to remotely troubleshoot problemsquickly in real-time.You can also send Xerox an email message that describes yourquestions or comments through Remote Services.Accept a Xerox request to enable desktop sharingTo enable desktop sharing:1. Click [Home: Support Access].A support dialog box opens.2. Enter your name, contact information and a description of yourquestion or issue. |
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