Xerox DOCUSP 50.XX User Manual

Contents

Xerox DOCUSP 50.XX User Manual Manual pdf 21 page image

User Guide 17How are problems identified and reported?6 How are problems identified andreported?Xerox Support may identify and resolve most of your operationalissues when you grant permission to observe or control yourmouse and desktop through the [Home: Support Access] page.Sometimes, however, Xerox Support may need additionalmachine and/or job data to more fully analyze your system.The [Home: Problem Reporting] page enables you to capturemachine and/or job data and then automatically transmit theadditional data to Xerox Support.You may either capture and transfer data to Xerox as it is beingrecorded or capture data at one point in time, and then transfer thedata file at another time. Data may be transferred directly to yourXerox Support Server, to a local FTP site, or to a CD writer.The Problem Reporting page displays the following options:• Capture• Transfer• Capture & Transfer• Files Ready for Transfer• File CleanupNOTE: For information on the Capture and Transfer setupprocess, see: Customize settings for data capture and transferIf your system is not always connected to the network, your siteoperator may store the data file on a local drive or CD. When anetwork connection is established your operator can then use theTransfer feature to transmit the captured data.NOTE: Only one process per service may run at a time.CaptureThis procedure explains how to capture machine and/or job data.This procedure assumes you will transfer your machine and/or jobdata to Xerox Support at a future time.