Xerox DOCUSP 50.XX User Manual

Contents

Xerox DOCUSP 50.XX User Manual Manual pdf 18 page image

14 User GuideHow does Xerox ensure quality support?Remote Monitoring (RM)Remote Monitoring is a timer-based script that automaticallycaptures and transmits machine data to Xerox Support. Job datais not captured using Remote Monitoring. Collected machine datais transmitted to Xerox Support at regular intervals. Xerox usesthis information to identify and resolve issues. When you receive aRemote Monitoring Support Request, you only need to accept therequest once. The scheduled data collection and transfer will thenoccur automatically.NOTE: To protect your privacy, Job data is not transmitted toXerox at regular intervals. Job data is transmitted only if a JobCapture is performed directly via the Capture or Capture &Transfer page.Data Capture & TransferData Capture & Transfer is a script that customers are askedto execute when additional job and machine data is required.When Xerox Support needs additional data, you will receive aSupport Request.Update AttributesThe Update Attributes Support Request enables the XeroxSupport team to remotely update device attributes. Examplesof device attributes typically included within this type ofSupport Request include enabled or disabled logging, thefrequency of Remote Monitoring (RM), or the canceling of aSupport Request.Execute ScriptThe Execute Script Support Request enables the XeroxSupport team to execute an installed script. For example, youmay be asked to execute a script that restores machinery tothe factory settings.