Xerox DOCUSP 50.XX User Manual

Contents

Xerox DOCUSP 50.XX User Manual Manual pdf 8 page image

4 User GuideHow do I start using Remote Services?User accessThere are four types of users who have access to the DocuSPcontroller. Each type of user has different access privileges forRemote Services. The following list presents the default settingsfor each user.• User: Allowed access to Support Access, History andContacts.• Operator: Access to all the features of a User and access toProblem Reporting and Support Requests.• CSE (Customer Service Engineer): Access to all systemfeatures, except the ability to enable and disable features.• System Administrator: Access to all system features.Launching the Remote Services applicationAll features included within Remote Services are accessiblethrough the Home page.To open the Remote Services Home page:1. Place your cursor outside the DocuSP GUI. You may have tominimize the DocuSP GUI screen.2. Press the <Help> key on your keyboard.The Remote Services Home page opens.Home page navigationThe table that follows identifies each link located on the Homepage and describes when to use each link.Link DescriptionProblem Reporting Click [Problem Reporting] to displayoptions for capturing and transferringjob and/or machine data. Data captureand transfer is usually necessary afterXerox conducts a preliminaryinvestigation of your environment andneeds additional data for furtheranalysis.