Xerox DocuPrint 100 Installation Planning Manual

Also see for Nuvera 100: System guide Getting started Install guide Software guide Planning guide

Contents

Xerox DocuPrint 100 Installation Planning Manual Manual pdf 115 page image

Installation Planning Guide B-1B Xerox support servicesXerox provides many services in support of your printing system.This appendix contains information on the following services:• Xerox Customer Service Support Center• Xerox Printing Systems Customer Support Center (U.S.)• Xerox Documentation and Software Services (XDSS)• Operator training• Xerox Customer Education• Xerox Font ServicesPrior to installation, your sales representative is available toanswer your questions about products, services, or billing. If youneed assistance in resolving application-related problems orquestions, contact your local Xerox representative.In the U. S., you may call the Xerox Printing Systems CustomerSupport Center (described later in this chapter). Your systemanalyst is also available to assist you with applicationsdevelopment.Xerox Customer Service Support CenterThe Xerox Customer Service Support Center provides regularmaintenance care for your printer as well as any necessaryrepairs. Call the Service Support Center if your printer has ahardware-related problem such as poor print quality, repeatedpaper jams, or connectivity problems.Before calling your Customer Service Support Center, make sureyou have tried the corrective actions described in the OperatorGuide. If a problem persists, gather the necessary information andcall your customer service support center.To report printing system hardware or software problems, contactyour local Xerox representative.NOTE: This phone number is attached to your printer atinstallation time.In the United States, call 1-800-822-2979 to report printing systemhardware or software problems.Before contacting service, make note of the following:• Status code numbers and messages that appear on the userinterface or printer control console