B - 2 Installation Planning GuideXerox support services• Indicator lights that are litYour call is answered by a representative, who asks you for themodel number of your printing system, and for the following:• Machine serial number• Your name• Company name• Condition or status of the printing systemThe Customer Service Support representative will give thisinformation to a Customer Service representative, who will callyou back to help you resolve the problem over the phone, or togive you an estimated time of arrival.Xerox Printing Systems Customer Support Center (U. S.)The Xerox Printing Systems Customer Support Center is availableto address your application problems or to direct you to theappropriate documentation.The key to effective use of the Xerox Printing Systems CustomerSupport Center is correct identification of the problem. Beforecalling the center, it is helpful to have the following informationavailable:• The correct name of your printing system, such as the XeroxDocuPrint 2000 Series 180 EPS.• A list of any error messages• An explanation of how output is different from what wasexpected• An assessment of whether the symptoms follow a pattern oroccur randomly.• A list of special conditions that may have caused the problem:– New applications– Changes made to the software– Recent service performed– Previous conditions under which the application hasprinted properlyU. S. only: To contact the Xerox Customer Support Center, call: 1-800-821-2797, between the hours of 5:00 a.m. and 5:00 p.m.,Pacific time.
