Operator Guide 5-5TroubleshootingTroubleshooting print quality problemsA print quality problem means that the job was submittedsuccessfully, but does not print correctly.NOTE: If the Image Quality parameters are changed, you mustrestart or reboot the DocuSP software in order for the changes totake affect.NOTE: The image quality default settings are optimized for theprinter. If changes have been made, you can restore the factoryinstalled defaults by selecting [Defaults].Selecting [Reset] sets the image quality parameters to the mostrecently applied setting.Isolating and resolving print quality problems on aPostScript jobTo isolate and resolve a print quality problem on a PostScriptjob, perform the following:• Determine if an error page has been printed.NOTE: If error pages are not enabled, you can enable errorpages and resubmit the job, or obtain the information fromthe /opt/XRXnps/log/errorLogs directory. This directorycontains error.##.log files, where ## corresponds with theJob ID number. Note the Job ID number from the printerqueue and read the corresponding error log.• Submit the job to a draft PostScript printer, if one is available,to determine if the master is valid.• Ensure that jobs are being sent to the correct queue.• Ensure that a valid PDL is used; for example, an Adobedriver outputs a valid PDL file in PostScript format.NOTE: Gray scales or graphic images may contain imagequality differences if they are printed using a 300 dpidecomposer.
