Troubleshooting5-10 Operator GuideTroubleshooting job integrity problemsA job integrity problem means that the output from the printer isnot as expected; for example, missing pages, missing data,incorrect page orientation, incorrectly ordered sets, or jobattribute inconsistencies.• Problem: The job does not print as expected:1. Check the job properties to determine if the job wasprogrammed correctly.2. Check for any queue override attributes.3. If the job is a PCL or a PostScript job, check the file for jobticket information.4. Resubmit the job from the client.5. If possible, submit he draft printer, recreate the job.• Problem: Jobs are printing in reverse order.– Verify that your PDL file was created without reverseorder instructions.– Verify that the application was not set up to print inreverse order.Troubleshooting PDL problemsThe problem isolation for PDL problems procedure providesquestions that the system administrator may ask the jobsubmitters when they are encountering problems with printingPDL files. The answers to these questions will assist in isolatingthe problem.Isolating HP PCL file problemsAsk the following questions when there are problems with HPPCL files:• What printer driver was used to create the file?• What application was used to create the file?• Do all applications create this file format?• Have you tried selecting a different driver to create this typeof file? If so, did it print without problems?• Has the file been printed previously on a different printer? Ifso, what printer was selected?
