Printing Problems 55Printing ProblemsSymptom Cause/RemedyThe lamp is blinking. An error occurred that cannot be resolved by the user. Make a note of the errormessage or error code displayed on the control panel, switch the power off, unplug thepower cord from the power outlet, and contact our Customer Support Center or yourdealer.The lamp is lit. Is an error message displayed on the control panel?Follow the instructions in the message and clear the error.A print instruction was issued,but the lamp doesnot light or blink.Is the interface cable firmly plugged in?Switch the power off, and check if the interface cable is firmly plugged in.Is the printer in the offline or menu state?If the printer is offline, press the button to put it online. If the menu screen isdisplayed, press the Are protocols set correctly?Confirm that the port being used is enabled. Also, use CentreWare Internet Services toconfirm that the protocol settings are configured correctly.Refer to• Online help for CentreWare Internet ServicesIs the operating environment of your computer configured correctly?Check the operating environment of your computer including the print driver.The lamp is lit orblinking, but the printer doesnot print.There is data remaining in the print buffer. Cancel or force-eject the job.After pressing the button to take the printer offline, press the button to cancel the print job or the button to force-eject the job. Aftercancellation or force-ejection is complete, press the button again to put theprinter online.Note• When using the parallel/USB port, pressing the button can cause receptionof job data to stop part way through. When this happens, pressing the buttoncauses the remaining print data to be recognized as a new job. This job is printedseparately after you put the printer back online. As a result, the printout may not benormal.The printer does not print. If your computer is connected to the printer via a parallel cable, does your computersupport bi-directional communication?The printer's bi-directional communication is enabled by default. If bi-directionalcommunication is not supported by your computer, the printer will not print your job. Ifthis is the case, disable the bi-directional communication on the control panel and tryprinting again.If the printer is connected to a network, is the IP address of the printer set correctly?Or, is the data-reception control setting set correctly?Check the above settings and re-configure them if necessary.Refer to• “Setting an IP Address (IPv4)” (P. 23)The size of the print data of a single print job may exceed the buffer capacity. This mayoccur when memory spooling is selected for the buffer setting.If a single print file exceeds the memory capacity, divide the print file into jobs that aresmaller than the memory capacity.If there are multiple data files to print, decrease the number of files to be printed at onetime.
