Xerox P H A S E R 7300 User Manual

Contents

Xerox P H A S E R 7300 User Manual Manual pdf 39 page image

Macintosh EtherTalk Network (MacOS 8.x/9.x/X, version 10.1)Phaser® 7300 Color Printer 34Macintosh troubleshooting (MacOS 8.x/9.x/10.1)The steps in this procedure should eliminate cabling, communication, and connection problems.Complete these steps, then run a test print from your software application. If the job prints, no furthersystem troubleshooting is necessary. For print quality problems, refer to the Troubleshooting section ofthe Interactive Documentation CD-ROM.Macintosh troubleshooting step-by-stepPerform Steps 1 and 2 if you are using MACOS 8.x or 9.x.1. Start the Chooser in Operating System 8 or greater software and select the LaserWriter driver.2. If the printer name appears, your printer is communicating through the network. You do not needto perform any of the checks outlined in this section. If your printer name does not appear, proceedto Step 3.3. Verify that the printer is plugged in, turned on, and connected to an active network.4. Verify cable connection to the printer from the network.5. For AppleTalk, follow the steps below. For TCP/IP (MacOS X, version 10.1 only), continue toStep 6.a. From the printer’s front panel, verify that EtherTalk is enabled. If not, enable it in the frontpanel and reset the printer.b. Print the Configuration Pages and verify that EtherTalk is enabled.c. From the Configuration Pages, verify the Zone. If you have multiple zones on your network,be certain your printer appears in the desired zone.Perform Step 6 only if you are using MacOS X, version 10.1.6. For TCP/IP, follow the steps below.a. Open the Network Utility and select the Ping tab.b. Enter your printer’s IP address.c. Click Ping. If you do NOT get a response, confirm that your TCP/IP settings are correct forboth your printer and Macintosh.7. If you are still unable to print, refer to the Xerox web site at www.xerox.com/officeprinting/support or access PhaserSMART through CentreWare Internet Services. From a web browser,enter your printer’s IP address. Select Support. Select the Technical Support link to accessPhaserSMART.