Xerox Phaser 3117 User Manual

Also see for 3117 - Phaser B/W Laser Printer: Upgrade instructions Specifications Service manual

Contents

Xerox Phaser 3117 User Manual Manual pdf 53 page image

S OLVING PROBLEMS5.2Troubleshooting ChecklistIf the printer is not working properly, consult the following checklist. If the printerdoes not pass a step, follow the corresponding troubleshooting suggestions.Check SolutionCheck the power cordand the power switch.Check the power source by plugging into anotheroutlet.Make sure that theLED is on.In the Ready mode, the LED lights green. If theLED lights red or blinks, go to “TroubleshootingError Messages” on page 5.17.Press and hold thebutton to print ademo page.• If a demo page does not print, check the paper supplyin the input tray.• If the paper jams in the printer, go to “Clearing PaperJams” on page 5.6.Check the demo page tosee if it is printedcorrectly.If there is a print quality problem, go to “Solving PrintQuality Problems” on page 5.11.Print a short documentfrom a softwareapplication to verify thatthe computer and printerare connected and arecommunicating correctly.• If the page does not print, check the cable connectionbetween the printer and the computer.• Check the print queue or print spooler to see if theprinter has been paused.• Check the software application to ensure you areusing the proper printer driver and communicationport. If the page is interrupted during printing, go to“Solving General Printing Problems” on page 5.3.If completing thechecklist does notresolve the printerproblem, check thefollowing troubleshootingsections.• “Solving General Printing Problems” on page 5.3.• “Troubleshooting Error Messages” on page 5.17.• “Common Windows Problems” on page 5.18• “Common Linux Problems” on page 5.19