Error Messages and Codes 3-15Jam at Registration Roller: Jam RRThe Registration Sensor indicates that paper did not reach the sensor on time or thatpaper remains in the Registration Chute.Applicable Status Code:Code 154: Registration JamInitial Actions:■ Ask the customer about the paper types being used. If not on therecommended list, determine if this is contributing to the problem. Recycled,multi-purpose or copier paper tends to contaminate the paper path. Constantuse of special papers such as labels or business cards can also contribute tojamming.■ Ensure the correct tray loading and setup procedures are followed (securingthe guides, selecting the correct paper type, fanning the paper, etc.).■ Make sure the printer is plugged directly into an electrical outlet. Usingextension cords or a power strip is not recommended.■ Make every attempt to establish a jam rate prior to starting any work. Ifpossible print a Status page or Usage Profile report and note the page countbetween jams.■ Determine if jamming is occurring in one tray but not another. This helps toidentify any dirty or defective parts.■ Clear the paper path of any Jams and paper debris. Start at the Turn Chuteand work up to the Registration Chute Assembly.■ Clean the paper Feed and Pick Rollers in the paper tray and tray slot using aslightly damp (water only) lint free cloth.■ Cycle printer power.■ If the problem persists, follow the procedure below.NoteIn some instances the error will clear after power is cycled, but reappearswith the next print. Check for a piece of paper fan-folded behind the FeederChute (PL3.1.2) or below the Registration Roller Assembly (PL4.2.1).Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack References■ Registration Sensor, PL4.1.3■ Registration Sensor Actuator, PL4.1.1■ Registration Roller Assembly, PL4.2.1■ Print Engine Map 3 P/J Locator (page 10-7)■ Print Engine Paper Feed Wiring (page 10-26)
