General Troubleshooting 4-23Network ProblemsThe Phaser 6300/6350 printers include diagnostic tools to help resolve networkingproblems that prevent printing. Located in the Troubleshooting menu is the NetworkProblems menu. The Network Problems menu lists the Network Diagnostics test andthe Network Log Pages. Use these tools to verify network connectivity.Initial Actions:■ Check that the driver software is properly installed on the host.■ Make sure the network cable is connected at both ends and is serviceable.■ Print a Configuration page to verify the correct IP address, network mask,and gateway are entered into the printer’s NVRAM.■ Reboot the printer to clear the network logs.■ If the problem persists, follow the procedure below.Network DiagnosticsSelecting Network Diagnostics runs a test on the TCP/IP connection (Ethernet Port)and displays the results. If no errors are detected, the message Network diagnosticscompleted, No problem detected displays, along with options for Help or printingeither the Connection Setup or Configuration page. The Connection Setup andConfiguration pages list current network parameters stored in the printer’s NVRAM.If Network Diagnostics detects an error, the error message displays with menuoptions to assist in correcting the error. Pressing Help (?) provides help text listingsteps to help diagnose and clear the error.In situations where Network Diagnostics completes without an error, but printingcontinues to fail, test the printer’s Ethernet Port directly using a cross-over cable and asecond, known good, Ethernet Port. A successful test using this procedure eliminatesthe printer’s networking hardware as the root cause.NoteThe Ethernet Port verification procedures were developed for Windows XP orMac OS X. If a different operating system is in use, adapt the steps as necessary.
