09/20072-21Phaser 8860/8860MFP Service Manual 8,0XX.4xError Messages and CodesInitial Issue8,0XX.4x Wiper or Media Drive FaultsA software error has occurred. The following troubleshooting procedure applies to these errors:Initial Actions• Check for paper in the paper path.• Check the condition of the Pick and Retard Rollers.Primary CausesThe troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.Troubleshooting ProcedureWiper or Media Drive Faults8,005.48 The media path motor stalled while moving the wiper to the home position.8,006.49 The wiper cannot verify the home position.8,007.41 The wiper stalled finding home.8,008.42 The wiper stalled while trying to move away from home position.8,009.43 The media path motor stalled while moving without the clutch engaged.8,015.49 The media path motor stalled while moving the cap/wipe to the park position.8,025.41 The media path motor stalled while moving the cap/wipe from the park position.8,035.42 The media path motor stalled while moving the cap/wipe UP.8,045.43 The media path motor stalled while moving the cap/wipe DOWN.8,055.44 The media path motor stalled while engaging head tilt.Table 1 8,0XX.4x Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack ReferencesMedia Drive Assembly, PL 4.0 Left Side Harness (2/2) - Figure 7Head Maintenance Clutch, PL 4.0 I/O Board (2/2) - Figure 12Table 2 Media Drive Troubleshooting ProcedureStep Questions or Actions Yes No1 For an 8,005.48 error:1. Check the area surrounding the TakeAway Roller.2. Remove the Tray 1 Pick Solenoid(REP 4.0.12) to view the meshing ofthe roller gears to the Media Drive.Did this correct the problem?Complete. Go to Step 4.2 For an 8,007.41 error:Check for a missing KL-clip securing theHead Maintenance Clutch. Replace ifmissing.Check for oil on the right end of the ExitRoller shaft. Oil leaks from the brassbushing can cause the clutch to slip.Did this correct the problem?Complete. Go to Step 4.3 For an 8,009.43 error:1. Check for paper in the paper path.2. Ensure the Media Drive Assembly isfully seated and correctly installed.3. Remove the Tray 1 Pick Solenoid tocheck that the Take Away Roller shaftis properly seated to its drive gear inthe Media Drive Assembly.4. Ensure the feed rollers are properlyengaged in the drive gears.Did this correct the problem?Complete. Replace the MediaDrive Assembly(REP 4.0.14).4 Check the Wiper drive.Run the Service Diagnostics Wiper Drivetest.Does the Wiper operate correctly?Go to Step 5. Go to Step 6.5 Align the Printhead Wiper (ADJ 2.5.1).Does the Wiper align?Go to Step 7. Go to Step 6.6 Inspect the wiper system for improperoperation, obstructions, or damage (bro-ken gear or belt). Look for ink in the wiperbelt channels.Did this correct the problem?Complete. Go to Step 7.7 Check the Wiper Clutch.Run the Service Diagnostics Head Main-tenance Clutch test.Does the clutch operate correctly?Go to Step 8. Replace the clutch(REP 4.0.4).8 Check the right side Wiper Lock.Does the lock operate correctly?Go to Step 9. Replace the ExitModule (REP 3.0.7).9 Check for obstructions or spilled ink on theWiper Blade, Head Tilt Gear drive, andunder the Printhead.Is the Wiper, Media Drive, and Printheadclear or ink or obstructions?Replace the ExitModule (REP 3.0.7).Clean the systemand retest.Table 2 Media Drive Troubleshooting ProcedureStep Questions or Actions Yes No
