09/20072-33Phaser 8860/8860MFP Service Manual 19,0XX.6x, 21,000.69Error Messages and CodesInitial Issue19,0XX.6x Waveform Program FaultsA software error has occurred. The following troubleshooting procedure applies to these errors:Initial Actions• Reset NVRAM and retest.• If the problem persists, follow the procedure below.Primary CausesThe troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.Troubleshooting Procedure21,000.69 Diagnostic Firmware Version MismatchA software error has occurred. The following troubleshooting procedure applies to these errors:Initial Actions• Reset NVRAM and retest.• If the problem persists, follow the procedure below.Primary CausesThe troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.Troubleshooting ProcedureX-Axis Program Faults19,001.68to19,039.61Waveform Printhead calibration program faults.Table 1 6,0xx.6x Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack ReferencesNVRAM, PL 5.0Table 2 X-Axis Program Faults Troubleshooting ProcedureStep Questions or Actions Yes No1 Reseat all Electronics Module connec-tions.Does the problem persist?Go to Step 2. Complete.2 Check ground integrity.Check that the ground straps are placebetween the Media Drive Motor and Y-Axis Assembly. Also check the ground clipat the Tray 2 Pick Clutch.Are the system grounds connected?Reset NVRAM. If theerror persists,replace the NVRAMdevice (REP 5.0.9).Reconnect the sys-tem grounds.X-Axis Program Faults21,000.69 The diagnostics firmware doesn’t match the engine firmware.Table 1 6,0xx.6x Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack ReferencesElectronics Module, PL 5.0 Electronics Module - Figure 8Table 2 X-Axis Program Faults Troubleshooting ProcedureStep Questions or Actions Yes No1 Update the Diagnostic firmware.Does the problem persist?Go to Step 2. Complete.2 Replace the Electronics Module (REP5.0.5).Complete.
