Xerox VersaLink C400 User Manual

Also see for VersaLink C400: Security guide Firmware installation instructions Firmware installation instructions Quick use guide Installation guide

Xerox VersaLink C400 User Manual Manual pdf 157 page image

Getting HelpYour printer includes utilities and resources to help you troubleshoot printing problems.VViieewwiinngg WWaarrnniinngg MMeessssaaggeess oonn tthhee CCoonnttrrooll PPaanneellWhen a warning condition occurs, the printer alerts you of the problem. A message appears on thecontrol panel and the LED status light on the control panel flashes amber or red. Warning alertsinform you about printer conditions, such as low supplies or open doors, that require your attention. Ifmore than one warning condition occurs, only one warning message appears on the control panel ata time.VViieewwiinngg CCuurrrreenntt EErrrroorrss oonn tthhee CCoonnttrrooll PPaanneellWhen an error condition occurs, a message appears on the control panel to inform you of theproblem. Error messages warn you about printer conditions that prevent the printer from printing ordegrade printing performance. If more than one error occurs, only one is displayed on the controlpanel.UUssiinngg tthhee IInntteeggrraatteedd TTrroouubblleesshhoooottiinngg TToooollssYour printer has a set of reports that you can print. These reports include the Demonstration Printpage and the Error History report that can assist you in troubleshooting certain problems. TheDemonstration Print page prints an image to show print quality. You can use this page totroubleshoot print-quality issues with the printer. The Error History report prints information on themost recent printer errors.For more information, refer to Printing Information Pages.PPrriinnttiinngg tthhee EErrrroorr HHiissttoorryy RReeppoorrtt1. At the printer control panel, press the Home button.2. To print the Error History Report, touch Device→Support→Support Pages→Error History Report.3. To return to the Home screen, press the Home button.OOnnlliinnee SSuuppppoorrtt AAssssiissttaannttThe Online Support Assistant is a knowledge base that provides instructions and troubleshooting helpto solve your printer problems. You can find solutions for print-quality problems, paper jams, softwareinstallation issues, and more.To access the Online Support Assistant, go to www.xerox.com/office/VLC400support.HHeellppffuull IInnffoorrmmaattiioonn PPaaggeessTo assist with troubleshooting, your printer has a set of Information Pages that you can print. Thesepages include configuration and font information, demonstration pages, and more. For moreinformation, refer to Information Pages.Xerox® VersaLink® C400 Color PrinterUser Guide157Troubleshooting