TroubleshootingWorkCentre 6400 Multifunction PrinterUser Guide199The Printer Pulls Multiple Sheets TogetherPaper Jam Message Stays OnDuplex Unit JamsDocument Feeder JamsProbable Causes SolutionsThe paper tray is too full. Remove some of the paper. Do not load paper pastfill line.The front edges of the paper are not even. Remove the media, align the front edges, and thenreload it.The media is moist from humidity. Remove the media from the tray, and replace it withnew dry media.Too much static electricity is present. Try a new ream of paper.Do not fan transparencies.Probable Causes SolutionsSome paper remains jammed in the printer. Recheck the media path and make sure that you haveremoved all of the jammed paper. For moreinformation see Understanding the Media Path onpage 198.Probable Causes SolutionsUnsupported media (wrong size, thickness, type, etc.)is being used.Use only Xerox-approved media. For moreinformation see Supported Media on page 41.Recheck the media path inside the duplex unit andmake sure that you have removed all of the jammedpaper.Make sure that you have not mixed media types inthe tray.Do not duplex envelopes, labels, transparencies,heavyweight stock, or gloss stock.Probable Causes SolutionsUnsupported media (wrong size, thickness, type, etc.). Do not use media that is too thick.Use only Xerox-approved media. See SupportedMedia on page 41.
