Xerox WorkCentre M24 System Administrator Manual

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Xerox WorkCentre M24 System Administrator Manual Manual pdf 194 page image

TCP/IP TroubleshootingTCP/IP Troubleshooting T1Use the following check list to troubleshoot your network communication problem.Check Physical Media and Network Interface Cards1. Verify that the Printer is powered ON.2. Verify that the Printer and Workstation are using the correct cabling to communicate over the network.Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTPpatch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling forToken Ring networks.3. Verify that the cable at both the Printer and Workstation is fully plugged into the Network Interface Card(NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, but notalways, a second light on the Network Interface Card will be intermittently flashing, indicating thepresence of network traffic. If neither of these lights is lit, there is a problem with the NIC.Print a Settings List at the Printer and perform these tasks:1. Under the Ethernet data label on the Report, verify that your communications speed is correctly set foryour network and that you have a MAC address listed. The driver for your NIC works at the MediaAccess Control (MAC) layer of the protocol stack. If no MAC address is shown, you have either a badNIC or no NIC at all. Replace or install the Network Interface Card.2. Under the TCP/IP data label, determine the method being used to assign TCP/IP addressing to thePrinter. Verify that the IP Address, Subnet Mask, and Gateway addresses are correct for your networkand have NOT changed from their previous settings. Note: The use of DHCP (the DHCP Server) with ashort "lease" time can cause the Printer to be assigned a new IP Address when it is powered off for anextended period of time. This will interrupt communications with workstations using the "old" IP address.If you do not want the IP address to be subject to constant changes, either increase the lease time atthe DHCP Server, or use the Static IP Addressing method as described in the TCP/IP ProtocolConfiguration procedure in this guide.3. Under the LPD data label, if you are communicating with the Printer through an LPR port, make surethat LPD is Enabled. If it is NOT, enable it following the instructions supplied in this guide under TCP/IPLPD Enablement. Also verify that the displayed port number is "515." If it is NOT, set it to "515" usingthe instructions supplied in the Configure LPD procedure in the Internet Services section of this guide.4. Under the Port 9100 data label, to enable the Printer to automatically determine the Page DescriptionLanguage to use in processing jobs sent over the workstation's LPR port, make sure that this Port isenabled. This is the meaning of the word "raw" when used to name the queue during LPR port creation.Follow the instructions supplied in the TCP/IP (Configure) Port 9100 procedure in the NOS Selectionsection of this guide.5. Under the Internet Services data label, verify that this feature is Enabled. If it is NOT, enable itfollowing the instructions supplied under the Network Connectivity Tab of this guide.