Xerox WorkCentre M24 System Administrator Manual

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Xerox WorkCentre M24 System Administrator Manual Manual pdf 211 page image

NetWare 4.x, 5.x (NDS) TroubleshootingNetWare 4.x, 5.x (NDS) Troubleshooting T6Use the following check list to troubleshoot your network communication problem.Check Physical Media and Network Interface Cards1. Verify that the Printer is powered ON.2. Verify that the Printer and Workstation are using the correct cabling to communicate over the network.Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTPpatch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling forToken Ring networks.3. Verify that the cable at both the Printer and Workstation is fully plugged into the Network Interface Card(NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, but notalways, a second light on the Network Interface Card will be intermittently flashing, indicating thepresence of network traffic. If neither of these lights is lit, there is a problem with the NIC.Print a Settings List at the Printer and perform these tasks:1. Under the Ethernet data label on the Report, verify that your communications speed is correctly set foryour network and that you have a MAC address listed. The driver for your NIC works at the MediaAccess Control (MAC) layer of the protocol stack. If no MAC address is shown, you have either a badNIC or no NIC at all. Replace or install the Network Interface Card.2. Under the Internet Services data label, verify that this feature is Enabled. If it is NOT, enable itfollowing the instructions supplied under the Network Connectivity Tab of this guide.3. Under the NetWare data label, verify that NetWare (and its IPX/SPX protocol) is Enabled. If it is NOT,enable NetWare following the instructions supplied in the Novell NetWare 4.x, 5.x (NDS) Networksprocedure in the NOS selection menu, accessed through the Network Connectivity Tab of this guide.4. Under the NetWare data label, if a Mode is shown make sure that it is set to Directory (NDS). Set theMode to Directory (NDS) following the instructions supplied in the Configure NetWare Settingsprocedure in the Internet Services section of this guide.5. Under the NetWare data label, verify that you have Tree and Context names displayed. If these namesare not shown, you are NOT properly set up for NDS communications. Provide the Printer with thename of the Directory Tree and Context (typeful name for the Printer in the NDS environment) followingthe instructions supplied in the Configure NetWare Settings procedure in the Internet Services sectionof this guide.6. Under the NetWare data label, notice the Print Server name that is displayed. Use this name to createthe Print Server on the NetWare Server. Log in passwords may also be set following the instructionssupplied in the Configure NetWare Settings procedure in the Internet Services section of this guide.7. Under the NetWare data label, determine if the IPX Frame Type is set for Auto sensing (the factorydefault). Other selections include Ethernet II (used when running TCP/IP on your network), Ethernet802.3 (used for NetWare versions up to 3.11), Ethernet 802.2 (the default for NetWare 3.12 and later),and Ethernet SNAP (used on networks running TCP/IP and/or AppleTalk). If the Frame Type is not setto Auto sensing, or to the specific frame type used by the Primary Server, configure the Printer with thecorrect Frame Type following the instructions supplied in the Configure NetWare Settings procedurein the Internet Services section of this guide.