Xerox WorkCentre M24 System Administrator Manual

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Xerox WorkCentre M24 System Administrator Manual Manual pdf 215 page image

EtherTalk TroubleshootingEtherTalk Troubleshooting T7Use the following check list to troubleshoot your network communication problem.Check Physical Media and Network Interface Cards1. Verify that the Printer is powered ON.2. Verify that the Printer and Workstation are using the correct cabling to communicate over the network.Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTPpatch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling forToken Ring networks.3. Verify that the cable at both the Printer and Workstation is fully plugged into the Network Interface Card(NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, but notalways, a second light on the Network Interface Card will be intermittently flashing, indicating thepresence of network traffic. If neither of these lights is lit, there is a problem with the NIC.Print a Settings List at the Printer and perform these tasks:1. Under the Ethernet data label on the Report, verify that your communications speed is correctly set foryour network and that you have a MAC address listed. The driver for your NIC works at the MediaAccess Control (MAC) layer of the protocol stack. If no MAC address is shown, you have either a badNIC or no NIC at all. Replace or install the Network Interface Card.2. Under the Internet Services data label, verify that this feature is Enabled. If it is NOT, enable itfollowing the instructions supplied under the Network Connectivity Tab of this guide.3. Under the EtherTalk data label, verify that the EtherTalk protocol is enabled, and that Printer has beenassigned an EtherTalk name and an EtherTalk zone. If one or more of these parameters needs to beconfigured, follow the instructions supplied under the EtherTalk item of the NOS Selection menu,accessed from the Network Connectivity Tab of this guide.4. Under the EtherTalk data label and at the bottom of the Settings List, verify that PostScript is installedin the Printer. If a PostScript license is installed in the Printer, the PostScript logo will be clearlydisplayed at the bottom of the Settings List. NOTE: If a PostScript license is NOT installed in the Printer,EtherTalk will NOT be displayed on the Settings List, and will be unavailable for configuration usingInternet Services. Consult your Xerox Representative for assistance.At the Macintosh workstationVerify that the Printer is visible in the Chooser. If it is NOT, install the Driver and PPD file as follows:Install the Adobe PostScript Print Driver and PPD on your Macintosh workstation