Xerox WorkCentre M24 System Administrator Manual

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Xerox WorkCentre M24 System Administrator Manual Manual pdf 217 page image

Scanning to Hard Drive TroubleshootingScanning to Hard Drive Troubleshooting T8Use the following check list to troubleshoot your network communication problem.Before you startIt is assumed that you purchased the Scanning option to enable Scanning to the Hard Drive with your Printer. Ifyou did not, contact your Xerox Representative to purchase this option.Check Physical Media and Network Interface Cards1. Verify that the Printer is powered ON.2. Verify that the Printer and Workstation are using the correct cabling to communicate over the network.Use category 3 UTP patch (NOT crossover) cable for 10 Base T / 100 TX communications, category 5UTP patch (NOT crossover) cable for 100 Base TX communications, and Token Ring cabling for TokenRing networks.3. Verify that the cable at both the Printer and Workstation is fully plugged into the Network Interface Card(NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, but notalways, a second light on the Network Interface Card will be intermittently flashing, indicating thepresence of network traffic. If neither of these lights is lit, there is a problem with the NIC.Print a Settings List at the Printer and perform these tasks:1. Under the Ethernet data label on the Report, verify that your communications speed is correctly set foryour network and that you have a MAC address listed. The driver for your NIC works at the MediaAccess Control (MAC) layer of the protocol stack. If no MAC address is shown, you have either a badNIC or no NIC at all. Replace or install the Network Interface Card.2. Under the Internet Services data label, verify that this feature is enabled. If it is NOT, enable itfollowing the instructions supplied under the Network Connectivity Tab of this guide.3. Under the TCP/IP data label, determine the method being used to assign TCP/IP addressing to thePrinter. Verify that the IP Address, Subnet Mask, and Gateway addresses are correct for your networkand have NOT changed from their previous settings. Note: The use of DHCP (the DHCP Server) with ashort "lease" time can cause the Printer to be assigned a new IP Address when it is powered off for anextended period of time. This will interrupt communications with workstations using the "old" IP address.If you do not want the IP address to be subject to constant changes, either increase the lease time atthe DHCP Server, or use the Static IP Addressing method as described in the TCP/IP ProtocolConfiguration procedure in the NOS selection section of this guide.4. Under the Salutation data label, verify that Salutation is enabled. If this protocol is NOT enabled, youwill not be able to retrieve your scanned jobs from the Printer's Hard Drive. To enable the protocol,follow the instructions supplied in the Before You Start document, in the Scanning to the Printer'sHard Drive item, under the Enabling Scanning Tab of this guide.At the Printer