APPENDIX ➤ Troubleshooting En 63Remote controlCannot make a Bluetooth connection.Receiving/transmitting “Bluetooth” is set to “Off”. Set it to “On”. 56Another Bluetooth device is connected. The unit cannot make multiple Bluetooth connections. Terminate currentBluetooth connection, and make connection for the desired device. 27More than 20 devices are paired and the oldest pairing information isdeleted.Perform pairing again. The unit can be paired with up to 20 Bluetoothdevices for receiving and transmitting audio. If a new device is successfullypaired with the unit after 20 other devices have already been paired, thedevice with the earliest connecting date will have been unpaired to makeroom for the new device.26Transmitting Attempted to establish a connection during playback with AirPlay. Terminate AirPlay playback and try again to establish a connection. 29No sound is produced or the sound is intermittent during playback.Receiving/transmitting The Bluetooth connection of the unit with the device is disconnected. Perform Bluetooth connection operations again. 27The unit and device are too far apart. Move the Bluetooth device so that it is less than 10 m (33 ft) from this unit. 26, 28There is a device (microwave oven, wireless LAN, etc.) outputs signals inthe 2.4 GHz frequency band nearby.Move this unit away from the device that is emitting radio frequency signals. –The device’s Bluetooth function is off. Enable the Bluetooth function of the device. –The device’s volume is set to minimum. Turn up the volume level on the device. –Receiving The device is not set to send Bluetooth audio signals to the unit. Check that the Bluetooth function of the device is set properly. –Playback on the device has not been performed. Perform playback on the device. –Transmitting Transmitted audio does not play. Play audio from the device selected with the input selector key. 29Problem Cause Remedy See pageThe remote control does not workand/or function properly.The wrong distance or angle. The remote control functions within a maximum range of 6 m (20 ft) and nomore than 30 degrees off-axis from the front panel. 4Direct sunlight or lighting (from an inverter type of fluorescent lamp, etc.) isstriking the remote control sensor of this unit.Reposition this unit. –The batteries are weak. Replace all batteries. 4Problem Cause Remedy See page