39Referring to this manual, check whether the detected problem can be resolved. If the problem recurs, please contactthe retailer or dealer who you purchased the product from.TroubleshootingBefore inquiryQ1 A button or indicator is turned off or flashingSymptom Cause ActionThe power button ( ) isturned off.• The power cable has been unplugged.• The power cable is not plugged insecurely.Securely connect the power cable to anoutlet or the Control Unit. (→ page 10)The power button ( ) isflashing red.The product is damaged. Request to repair the product.The power button ( ) is litup orange.The product firmware is damaged.(The power button is flashing orangeduring a firmware update.)Request to repair the product.The Bluetooth ( ) button isnot lit.The Bluetooth function is disabled. Enable the Bluetooth function.(→ page 32)Q2 There is a problem with the audio qualitySymptom Cause ActionNo incoming sounds are outputfrom the speaker.The speaker volume is set to theminimum.Turn up the speaker volume.(→ page 31)When only the external speakers areenabled, they are not connected.Correctly connect the external speakers.(→ page 26)Microphone muting is enabled on theother side.Disable microphone muting on the otherside.The microphone sensitivity on the otherside is set to the minimum.Increase the microphone sensitivity on theother side.No sounds are output on theother side.Microphone muting is enabled. Disable microphone muting.(→ page 31)If a PC or a Mac is connected using theUSB cable, its microphone sensitivity isset to the minimum.Increase the microphone sensitivity.(→ page 15, 18)The speaker volume on the other side isset to the minimum.Turn up the speaker volume on the otherside.An echo is heard. There is a problem with the deviceconfiguration or operating environment onthe other side.—