User Guide for the T41P Skype for Business Phone100To forward an incoming call to voice mail directly:1. Press the More->FWD VM soft key when the phone is ringing.The incoming call will be forwarded to your voice mail directly.Forward InternationalForward international allows you to forward an incoming call to an international phone number.This feature is enabled by default.To disable forward international via phone user interface:1. Press Menu->Settings->Advanced Settings (default password: admin)->FWDInternational.2. Press or , or the Switch soft key to select Disabled from the FWD Internationalfield.3. Press the Save soft key.Forward international is configurable via web user interface at the path Features->GeneralInformation->Fwd International.Response GroupsIf you sign into the phone using Onprem account, you can use response groups feature. CurrentOnline environment does not support this feature.If your organization has groups of people who answer and manage certain types of calls, such asfor customer service, an internal help desk, or general telephone support for a department, youcan deploy the Response Group application to manage these types of calls. The ResponseGroup application routes and queues incoming calls to designated persons, who are known asagents. You can increase the use of telephone support services and reduce the overhead ofrunning these services by using response groups.When a caller calls a response group, the call is routed to an agent based on a hunt group or thecaller's answers to interactive voice response (IVR) questions.If no agents are available, the call is held in a queue until an agent is available. While in thequeue, the caller hears music until an available agent accepts the call. If the queue is full, or ifthe call times out while in the queue, the caller might hear a message and then is either
