User Guide for the T41P Skype for Business Phone102call in place, the incoming call is sent to another shared line.Answering SLA CallsAny incoming call to the shared line rings on all group members' phones simultaneously, thecall is displayed on all members' screens, and a green LED light flashes on the first line key.Any group member can respond to an incoming call to the shared line. When a group memberanswers an incoming call, the third line key’s LED indicator on all phones illuminates solid greento indicate the call was answered.Placing a SLA Call on HoldTo place a SLA call on hold:1. Press the Hold soft key to place the call on hold.The third line key on other members’ phones flash green.Resuming Held SLA CallsAny SLA member can resume a held call on the shared line.To resume a call on the shared line:1. Press the third line key (flashing green) to view the calls that are held by the shared line.2. Press the Resume soft key.Boss-Admin FeatureThe boss-admin feature, which is also called boss-delegate feature, enables a "boss" phone anddelegates’ phones to ring simultaneously when a user calls the boss. When one party answersthe call, the other phone will stop ringing. A boss can assign delegates and manage calls on thedelegate’s line.Delegates can place, answer or hold the call. Delegates can also make a safe transfer to boss’svoice mail or call on behalf of the boss’s line. The boss can pick up held calls on a delegate’s line.What’s more, the boss can hold the calls, and the delegate can pick up held calls on the boss’sline.Boss-Admin Scenario:The system administrator has configured the phone number 2248 to be the delegate of phonenumber 2216. For more information on how to assign delegates on the Skype for Business client,refer to Assigning/Removing Delegate on page 103.- Boss: Lin Wei (phone number: 2216)
