114 A PPENDIX C: T ECHNICAL S UPPORT3Com Knowledgebase Web ServicesThis interactive tool contains technical product informationcompiled by 3Com expert technical engineers aroundthe globe. Located on the World Wide Web athttp://knowledgebase.3com.com, this service givesall 3Com customers and partners complementary,round-the-clock access to technical information onmost 3Com products.3Com FTP SiteDownload drivers, patches, software, and MIBs across theInternet from the 3Com public FTP site. This service isavailable 24 hours a day, 7 days a week.To connect to the 3Com FTP site, enter the followinginformation into your FTP client: Hostname: ftp.3com.com Username: anonymous Password: Internet e-mail address>You do not need a user name and password with Webbrowser software such as Netscape Navigator andInternet Explorer.3Com Bulletin Board ServiceThe 3Com BBS contains patches, software, and drivers for3Com products. This service is available through analogmodem or digital modem (ISDN) 24 hours a day, 7 daysa week.Access by Analog ModemTo reach the service by modem, set your modem to 8 databits, no parity, and 1 stop bit. Call the telephone numbernearest you:Country Data Rate Telephone NumberAustralia Up to 14,400 bps 61 2 9955 2073Brazil Up to 28,800 bps 55 11 5181 9666France Up to 14,400 bps 33 1 6986 6954Germany Up to 28,800 bps 4989 62732 188Hong Kong Up to 14,400 bps 852 2537 5601
