3Com 3CCFEM556 User Manual
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Contents
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Windows NT Troubleshooting 55Windows NT TroubleshootingDriver not loading correctly n Download the latest Service Pack fromMicrosoft (Service Pack 3 or newer).Check the event log n From the Start menu, select:n Programs/Accessories/AdminTools/EventViewern Check the event log for errors.n The event log lists any problems found duringsystem operation.Modem won’t install. n Check the version of Windows NT you areusing. If it is version 3.5 or lower, you mustupgrade to 3.51 or higher.Your machine’s configuration could beinterfering with the modem’s setup. Followthese steps to see what resources are available:n Go into the Control Panel and check Ports tosee what COM ports are defined.n Check Devices to make sure PCMCIA supportis enabled.n The startup type should be “Boot” and thestatus should say “Started”.n Check NT Diagnostics and take note of whichIRQs (interrupts) and port addresses areavailable. Try IRQ 3 or IRQ 4 if IRQ 10 doesnot work.Modem won’t fax. n Most Windows fax software will not workwith Windows NT. Contact Microsoft forinformation about software for sendingfaxes.Windows NT Diagnostics n Open Windows NT Diagnostics. From Startmenu, select Programs/Accessories/Admin Tools/Windows NT Diagnostics.n Windows NT Diagnostics lets you see wherethe drivers are loading in I/O, IRQ, MEMranges.n Check for conflicts.n Make sure the MEM range is valid. |
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