42 CHAPTER 4: BASIC T ELEPHONE OPERATIONDialing a New CallWhile on a CallYou can put a call on hold, dial a new call, and toggle between the twocalls:1 Press the Hold button.2 Press one of the Access buttons not currently being used.3 When you hear dial tone, dial the second call.Answering a NewCall While on a CallYou can put your current call on hold, answer a second call, and thentoggle between the two calls:1 When a new call arrives, press the Hold button to put the current call onhold.2 Press the Access button for the incoming call (its light will be flashing).3 To toggle between the two calls, put the current call on hold and thenpress the Access button for the call you want to resume.Transferring a Call When you are on a call, the Transfer feature allows you to send the callfrom your telephone to any other internal line. For unattended orattended transfers, if your call permissions allow, you can send the call toan external line.If your telephone is part of a bridged extension, see Call Transfer, CallConferencing, and Bridged Line Calls for additional information.You can also transfer a call to another subscriber’s voice mail. SeeTransferring a Call to Another User’s Voice Mail.Unattended Transfer In an unattended transfer, you transfer the call without notifying therecipient. You can either use the Transfer button or the transfer featurecode:1 While on a call, press Transfer. The call is placed on hold, you hear a dialtone, and the system prompts you enter a destination number.2 Dial the number to which you want to transfer the call.3 Hang up.The call is disconnected as soon as the transfer starts, which frees up yourline. If the transfer cannot be completed:■ The call is forwarded to the called party’s call coverage point (bydefault, voice mail; see Configuring a Call Coverage Point).
