3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

Contents

3Com VCX Manual Manual pdf 93 page image

Configuring a Call Coverage Point 93■ Fall Back — Return forwarded calls to your call coverage point ifthe forwarding destination does not answer. When you enable thisCall Forward, Fall Back to Coverage feature, a forwarded call that isnot answered at the forwarding destination falls back to yourextension's coverage. This call coverage point must be either voicemail or Auto Attendant (the call cannot fall back to anotherextension or to no coverage; see Configuring a Call CoveragePoint).For example, a call to extension A gets forwarded to extension B ifextension A is busy. Extension A has also enabled the Fall Backoption. Extension A receives a call that gets forwarded to extensionB. However, extension B is also busy. Instead of sending the call toextension B's coverage point or call forwarding destination, VCXreturns the call to extension A's voice mail or Auto Attendant.You can configure the Call Forward, Fall Back to Coverage featurethrough the VCX User Interface only. This feature cannot be configuredthrough the Telephone User Interface.To set up call forwarding, log in to the VCX User Interface, select theCalling Features option, then access the Call Forwarding tabbed page.Enable the appropriate forwarding conditions and click Save.If you configure and enable any call forwarding option through the VCXUser Interface, the option becomes effective immediately.Your administrator may prevent you from configuring Call Forward All,Call Forward Ring No Answer, or Call Forward Busy to an external (outsidethe enterprise) number. See your administrator for information.Configuring a CallCoverage PointA call coverage point determines how the VCX system treats anunanswered call. A call is considered unanswered for the followingreasons:■ The call rings and is not answered before the call coverage ringtimeout value is reached. The default timeout value is 20 seconds.Note that any enabled Call Forward settings take precedence over CallCoverage Point settings. Furthermore, the Call Forward - Ring NoAnswer feature also has a ring timeout value. The default timeoutvalue for this feature is 15 seconds. The Ring No Answer timeout valuehas priority over the call coverage timeout value. If the Ring NoAnswer timeout value is greater than the call coverage timeout value,