76 CHAPTER 6: STANDARD FEATURES■ If a supervisor attempts to park, conference, or transfer a monitoredcall, the action will be ignored and the Display Panel shows Notsupported operation.■ If a customer or agent terminates a monitored call by hanging up, thesupervisor will be disconnected from the session.■ Supervisors cannot monitor conference calls.■ The agent, the customer, and the supervisor can place a monitoredcall on hold. The results depend on who places the call on hold andwhether or not Music On Hold (MOH) is enabled.■ If the VCX call processor fails during an established silent monitoringor barge in session, the audio is not affected. However, none of theparties in the call can invoke mid-call features.■ The supervisor can monitor a Hunt Group call by selecting themember's extension, not the Hunt Group's extension.■ Bridge line connected calls can be monitored by selecting theextension of the connected party (primary or secondary, depending onwho is connected).Monitoring a Call Silent Monitor allows a supervisor to listen to calls that come in to anagent’s extension. The supervisor must be granted explicit permission bythe VCX administrator to monitor one or more extensions. If you havebeen granted monitoring privileges, your administrator will give you a listof the extensions you can monitor.To monitor a call on an agent’s extension by entering a feature code:1 Pick up the handset.2 Press Feature + 425.3 Enter the extension of the agent you want to monitor and press #.Alternatively you can combine steps 2 and 3 by using the following singlecommand after picking up the handset:*425*For , you can either enter the telephone extension of theagent, press a speed dial button mapped to that extension, or press abridge line button (Basic phones do not support bridging) mapped to thatextension.
