3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

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3Com VCX Manual Manual pdf 81 page image

Hunt Groups 81As a hunt group member, you should also be aware of how hunt groupcalls work with other VCX telephone features, such as call conferencing.See Hunt Group Interaction With Other Features.Hunt Group Types The type of hunt group to which you belong determines how incomingcalls are allocated to group members. Your administrator can configure alinear hunt group, a circular hunt group, and a calling group.To illustrate the differences between hunt group types, assume theadministrator has configured four members for each type: A, B, C, and D.Note that a member must be logged in to both the VCX system and thehunt group to receive a call.■ Linear Hunt Group — An incoming call always rings at the firstmember telephone of the group, then, if the call is not answered, atthe telephone of the next member in the group list.For example, if A, B, C, and D are all available, an incoming call willalways ring first at member A’s extension. If A does not answer, thecall is routed to member B’s extension, and so on until the lastmember of the group is reached. If no member is available, the call isrouted to the call coverage point immediately. When the total timeoutvalue configured for the group is reached or the last hunt groupmember fails to answer (whichever happens first), the call is routed tothe call coverage point (see the discussion of timeout values and callcoverage points later in this section).■ Circular Hunt Group — An incoming call rings at the membertelephone following the member to whom the last call was routed. Ifthe call is not answered, the call rings at the telephone of the nextmember in the group list.For example, if A, B, C, and D are all available and member B receivedthat last call, the next call will ring at member C’s extension. If C doesnot answer, the call is routed to member D’s extension, and so on untilthe total timeout value for the group is reached (see the discussion oftimeout values later in this section).■ Calling Group — An incoming call simultaneously rings on allmember phones that are logged in, even if a member is on anothercall.For example, if A, B, C, and D are all available, an incoming call willring simultaneously at all four extensions until the total timeout value