3D Systems ProJet x60 Series User Manual
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ProJet® x60 Series User Guide Troubleshooting the ProJet x60 Printers3dscentral.3dsystems.com 64 All Rights Reserved5/12/137.13 Calling for ServiceIf you are still experiencing problems after troubleshooting, contact your local Reseller or Service Providerwith the below information.• Serial Number• Company Name and Contact Info• Log File (obtainable through the 3DPrint Software Service Menu)• .INI File (Obtainable through the 3DPrint Software Service Menu)• SPREAD.CSV File (Obtainable through the 3DPrint Software > Service Menu, Receive Fileoption)• Head Report Information (Obtainable through the 3DPrint Software > Service Menu)• Binder/Core Types• Binder/Core Expiration Dates• EXACT Error Code/ Description of ProblemAlso look at the back of the printer, near where thepower cord attaches. If you have a ProJet 160/260C Type 3,there will be 4 diagnostic LEDs. Record the pattern of which LEDsare illuminated and which are not, and report this to Service.7.14 Contact 3D SystemsIf you have any questions about your 3D ProJet or the 3DPrint Software, please contact your localReseller/Service Provider. If they are unable to help, contact us directly.United StatesCorporate Headquarters:333 Three D Systems CircleRock Hill, SC 29730Tel: +1.803.326.3900Technical Support - Europe/Middle East/AfricaPhone: +44 20 8144 3907E-mail: support-emea@3dsystems.comTechnical Support – North and SouthAmericaPhone: +1 781 852 5050Fax: +1 781 852 5055E-mail: support-us@3dsystems.comTechnical Support – Asia PacificPhone: +852 8191 2453Fax: +852 2948 2244E-mail: support-apac@3dsystems.comLED 3LED 2LED 124 V |
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