66Further informationThis chapter contains a variety of information, including the following:• Getting assistance - see below• Troubleshooting - see right• Appendices• Appendix 1 - Configuration menus• Appendix 2 - Configuration pages via viewer• Appendix 3 - VNC viewer connection options• Appendix 4 - VNC viewer window options• Appendix 5 - Browser viewer options• Appendix 6 - Addresses, masks and ports• Appendix 7 - Cable specifications• Appendix 8 - Hotkey sequence codes• Appendix 9 - Supported video modes• Safety information• Warranty• End user licence agreement• Radio frequency energy statementsGetting assistanceIf you are still experiencing problems after checking the list of solutions in theTroubleshooting section then we provide a number of other solutions:• Adder Technology website – www.adder.comCheck the Support section of our website for the latest solutions and driverfiles.• Email – support@adder.com• Fax in the UK: 01954 780081in the US: +1 888 275 1117• Phone in the UK: 01954 780044in the US: +1 888 932 3337TroubleshootingGlobal network users are unable to contact the AdderView CATx IP• Check that the correct address is being used by the remote users.• Check the network settings. Check that the users network address has notbeen excluded in the IP access control section.• If the AdderView CATx IP is situated behind a firewall, check that therelevant ports are being allowed through the firewall and are beingcorrectly routed.• Check the front panel indicators, the LNK indicator should be on. If thenetwork link is a 100Mbps connection, the 100 indicator should also be on.The remote cursor is not correctly responding to my mouse movements• Recalibrate the mouse. When doing so, ensure that the host system doesnot have mouse cursor trails enabled and that the top left corner of thescreen is clear of application windows.When logging on using VNC viewer, I cannot enter a username• Either, the VNC viewer is an old version (download a new one) or only theadmin user has been configured on the AdderView CATx IP.
