TA 544 User Manual/61200704L1-1APage 7 of 68© 2001, ADTRAN, Inc. TA 544 User ManualCustomer Service, Product Support Information, and TrainingADTRAN will replace or repair this product within 5 years from the date ofshipment if the product does not meet its published specification, or if it fails whilein service.A return material authorization (RMA) is required prior to returning equipment toADTRAN. For service, RMA requests, training, or more information, see the toll-free contact numbers given below.Presales Inquiries and Applications SupportPlease contact your local distributor, ADTRAN Applications Engineering, orADTRAN Sales:Post-Sale SupportPlease contact your local distributor first. If your local distributor cannot help,please contact ADTRAN Technical Support and have the unit serial numberavailable.The Custom Extended Services (ACES) program offers multiple types and levelsof service plans which allow you to choose the kind of assistance you need. Forquestions, call the ACES Help Desk.Repair and ReturnIf ADTRAN Technical Support determines that a repair is needed, TechnicalSupport will coordinate with the Custom and Product Service (CAPS) departmentto issue an RMA number. For information regarding equipment currently in houseApplications Engineering (800) 615-1176Sales (800) 827-0807If any of the phone numbers listed on these two pages are not accessible, dial (256) 963-8000 andask the operator to connect you directly to the department you wish to reach.Technical Support (888) 4ADTRANACES Help Desk (888) 874-2237